We guarantee to return an agreed monetary amount for any counselling sessions unused in a contract year.  On the other hand, you may wish to carry these sessions forward in order to build up to a reserve against future need for the service.

In simple terms, your premium will be determined by your own profile and historical utilisation.

A full Employee Support Programme where each employee has a 24 hour, 365 days unlimited access to a telephone based support and advice line.

This service is confidential and is answered by a team of skilled specialists, who work to a professional code of conduct.  Only in extreme circumstances would confidentiality be broken, for example, threat of life.  These skilled specialists and therapists can provide support on a range of personal difficulties.

In addition, each employee is entitled to a maximum of 6 face to face counselling sessions, where clinically appropriate (if more are needed this will be discussed with you).

A set rate per employee will be agreed at the outset and premiums are paid annually in advance before the commencement date or renewal date.

A quarterly management report will be issued to show anonymous statistical data about the usage of the service.  The statistics will never breach individual confidentiality either directly or by implication.